Shipping policy
# Shipping Policy
---
## Processing Time
All orders are processed within **2–5 business days** (excluding weekends and holidays).
During high-volume periods, processing times may be slightly extended. You will receive a confirmation email once your order has been shipped.
Please ensure your shipping address is correct at checkout. DK4Beauty is not responsible for orders shipped to incorrectly entered addresses.
---
## Shipping Carriers
We ship orders through:
* **USPS (United States Postal Service)**
* **UPS (United Parcel Service)**
Shipping times vary depending on your location and the shipping method selected at checkout.
Estimated delivery times (after processing):
* USPS First Class / Ground Advantage: 2–5 business days
* USPS Priority Mail: 1–3 business days
* UPS Ground: 1–5 business days
Please note these are estimated delivery times and are not guaranteed.
---
## Tracking Information
Once your order ships, you will receive a tracking number via email.
It may take up to 24–48 hours for tracking information to update in the carrier’s system.
---
## Delayed, Lost, or Stolen Packages
Once your order has been handed over to USPS or UPS, DK4Beauty is not responsible for:
* Shipping delays caused by the carrier
* Lost packages
* Stolen packages marked as “Delivered”
If your package is marked delivered but not received, please contact the shipping carrier directly to file a claim.
We recommend ensuring a secure delivery location when placing your order.
---
## Incorrect Addresses
Customers are responsible for providing the correct shipping address at checkout.
If an incorrect address is entered and the package is returned to us, the customer will be responsible for paying additional shipping fees to resend the order.
---
## Damaged Items
If your order arrives damaged, please contact us within **48 hours of delivery** with:
* Your order number
* Clear photos of the damaged item
* Photos of the packaging
We will review and assist accordingly.
---
“We work hard to ensure your order arrives safely and beautifully packaged.”
It keeps your policy firm but still aligned with your beauty brand experience ✨